Anonymous
map-marker Lexington, Kentucky

New Vitality Super Beta Prostate Review from Lexington, Kentucky

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DO NOT BUY THIS from the web site it is sold in a local rite aid or cvs. I called to order this product to try for my neighbor and was told that I was only ordering 1 bottle and I told them not to send a second bottle . They proceded to send a second bottle and third and billed my credit card. When I called to cancel them from sending they offered a 50% refund they bill me $46.94 and said $19.99 was 50% when asked to sleek with a supervisor they hung up the phone. Very dissatisfied customer.
View full review
Reason of review:
Pricing issue
1 comment
Guest

I had a terrible experience as well, how can we stop them. They do not listen and are trained to do whatever they want.

I am telling you that they need to be shut down.

They are bad bad people.

Too many tricks and no customer service. please help

Anonymous

STAY AWAY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Stay away from this company, and all of their products!The minute you accept their "free trial" you will be enrolled in their "preferred customer" program, in which they will ship you your "free" product mostly, and charge the credit card you have on file.When you call to cancel you "membership" they will make it so difficult that you will want to pull your hair out. As a former employee, I can tell you the only way you can cancel is to tell them that you were told by a doctor not to use their product, or that you had a reaction to their product.
View full review
Loss:
$1034
Cons:
  • Untrustworthy
  • Denial that product was returned
Reason of review:
Deceitful practices

Preferred solution: Full refund

Jerred Lum
map-marker Mesa, Arizona

New vitality Prosate enhancement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This product is a hoax, nothing happened is what the problem is. You claim it is helpful with prostate issues and it has not helped, I have called your company to cancel and they keep auto shipping. I do not want it any more, yet you continue to send, what does a person have to do to cancel this product. I have called twice and I want it no more. I have sent this back and asked to cancel my account with them. What does a person have to do?
View full review
Loss:
$105
Cons:
  • Denial that product was returned
  • Untrustworthy
  • Deceptive marketing
Reason of review:
doesn't work

Preferred solution: Full refund

1 comment
Guest

Cancel Your credit card

Anonymous
map-marker Edmonton, Alberta

RIPOFF!!!!

I ordered this product, out of stupidity I guess, on January 1. It is now January 17th and I have still not received any product.

However, yesterday I noticed about $200 more on my credit card. When I called to complain, I was told that the contractual conditions were outlined and that is the reason for the additional charges.

When I explained that I had not received any product so therefore did not know the contractual arrangements

, I was put through to a "supervisor" who told me that the product had already been shipped. I was told that my account would be closed immediately so there would be no additional charges, however, I would NOT be refunded my money$ RIPOFF!!

View full review
Reason of review:
Order processing issue
Anonymous
map-marker Atlanta, Georgia

Updating zipcodes

A few years ago received a new zip code from the Post Office. Attempted to order protects on line using my new zip code.Got a message saying State&zip combination not correct.Called the order line to order the same products.After waiting on hold for a long time,the people who were trying to help me didn't have a clue on what to do.Gave me other phone # to call with no result.After wasting a couple hours,on a hunch I used my old zip code and was able to order on line.Why not update the zip codes on a timely bases. If I was the CEO the people responsible for this failure would be heading down the road. p
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Norristown, Pennsylvania

WON'T CANCEL PRESCRIPTION, WON'T HONOR MONEY BACK GUARANTEE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried their SuperBeta Prostate product for 60 days and it was ineffective. I asked them to dis-continue shipping the product, which they refused to do until i threatened to call the U. S. Attorney General's office and the U. S. Postmaster. They refused to honor their 100% money back guarantee, saying that I needed to try the product for 30-60 days to determine effectiveness and when i tried it for 60 days, they said that my purchase was beyond their 30 day return policy! This is a very dishonest company and they should not be doing business in this country. They are frauds!
View full review
Loss:
$50
Cons:
  • Deceptive marketing
  • Marketing
  • Delay in request for refund
Reason of review:
REFUSAL TO TERMINATE SHIPPING

Preferred solution: Full refund

Anonymous
map-marker Post Falls, Idaho

Very agressive sales tacticts, even to the point of sending a product I refused to order and charging me for it.

I have been buying Beta Prostrate for at least 20 years and have no complaints about the product that are evident at this point in time. The last few years the sales office has become more and more aggressive and demanding.

First, the "auto ship" was coming earlier and earlier until I had a huge supply so I cancelled it. When I would call in to place an order, the salesman would almost demand I try another product or more Beta Prostrate than I wanted. In my last order, which arrived this week, I got the same treatment, but refused to order "Male Matrix" which the salesman  almost demanded I order. When I opened the order, to my surprise, they shipped a bottle of Male Matrix and charged me $19.95 for it.

I called customer service and talked to Ingrid who was very reluctant to refund my money. I asked her to send me a shipping label and I would return it immediately but she rejected that. Finally, and it was a long conversation, she made me an offer of a deal - she would refund $5.00 and I could keep the product. My answer was "No deal!" I wanted a complete refund of a product t I had refused to order and nothing else.

Once again I offered to send it back if she would send the postage label.

She ignored my offer and finally said they would refund the full price and I could keep the product I didn't want. I am waiting to see if that is done.

I probably will not order from them again but will look at their competitor's products because I feel like it has been a help to my husband.

View full review
Cons:
  • Marketing
Reason of review:
Poor customer service
Anonymous
map-marker Allendale Charter Township, Michigan

Other Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They send things i didn't order.
View full review
Reason of review:
Poor customer service
Anonymous

WOW! SCAM BEWARE!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I actually, sort of liked the product. It may have been the placebo affect but I did notice a feeling of lack of stress while taking the product. My problem was that I didn't always need to take it and they are religious about sending more every month. I have stock piled several bottles and I called customer service to SUSPEND the order until I needed more. When I called the 888 number I was greeted with the information that I won a Forida vaca or a Caribbean cruise. I declined it and they hung up. I called back and accepted the offer only to see where it went and to SUSPEND my order. By this time I was thinking I should CANCEL! I was connected to an Indian call center and was offered a $100 no strings attached Walmart or Visa card. I declined it but they kept trying. I finally accepted the card and they asked me for a credit card to pay the $3.95 shipping and handling. I declined and asked for customer service to CANCEL the order and I was hung up on AGAIN!!!!!!!! I have no choice but to contact my credit card company and have it canceled via VISA. This company is just smoke and mirrors. A SCAM FOR SURE! DON'T EVEN THINK ABOUT DOING BUSINESS WITH THEM.
View full review
Loss:
$160
Cons:
  • Customer service
  • Marketing
  • Untrustworthy
Reason of review:
Poor customer service

Preferred solution: Just cancel my future orders. That's all I want.

2 comments
Guest

It's sad how people can lie on the internet. New Vitality is a very respectful company and will go above and beyond for their customers. That is a very racist comment and is also not true about reaching an Indian call center.

Guest

Let's see what will happen . They already charge my card without my authorization.

If this is really scam your talking about , Shame on them .

I like the radio show who advertised this product ,and I always listen every single day . I hope they won't mess up ..

I will just crossed my fingers , they'll do the right thing in good faith.

View more comments (1)
Anonymous
map-marker Harrah, Oklahoma

You refuse order and return you loose.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Was contacted by New Vitality about renewing my 3 month order at a new lower price of $21 per bottle. Since I was somewhat satisfied with the product, I said yes. It turns out that the price was for a 12 months supply at their regular price for that quantity and instead of a $63 charge I got a $263 charge to my card. Called to cancel the order and it was to late it had already been sent. (It wasn't). and to return it for refund. Order arrived and was refused and returned to sender (USPS records said so). New Vitality's position is that they have to issue a tracking number for return and if you don't have that then they can't track the shipment and verify they have received it back in order to issue a refund. Since when do you have to have permission to return an item from the sender that you don't want and was deceived as to price and quantity. They stated that the order was refused and was still at my post office (it's not, USPS said it was returned). Also since they hadn't received back in 30 days, I was not entitled to a refund. New Vitality is a rip off. They use deceptive marketing practices, hide their refund policies, delay your requests for refund and sell marginal products. DO NOT DO BUSINESS WITH THEM.
View full review
Loss:
$264
Cons:
  • Delay in request for refund
  • Deceptive marketing
  • Denial that product was returned
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Bronx, New York

Charge Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company new vitality they charge me in 11/20/2014 $16.94 and today they charge me $46.94 wich is made without my autorisation this is ripoff company my name is Abdelhamid Adamou
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Cleveland, Ohio

Pills Review

These people took my money before I authorised them to. I was a little over half way through the bottle of *** pills. They took my money causing me to be short on another bill, so that didn't run out of pills that I didn't want to continue.
View full review
Anonymous

I purchased SuperBeta Prostate 90 day supply and after 45 days was charged for another order without my permission.

I called New Vitality the day I saw the charge on my bank account. They said that I approved auto renewal when I ordered the first time. This was completely false! I was trying the product and only ordered the 90 day supply. They said they would send me a shipping label to return the product when it arrived. They did this, I sent it back and noticed 2 weeks later that the refunded the cost of the product but I lost the $10 that they charged for shipping! It was their fault that I got the product delivered to me... I called, they said sorry sir, that was explained in the original small print... you lose the $10 bucks. I won't shop here ever again
View full review
Loss:
$10
4 comments
Guest

I purchase my super beta prostate and ageless male from Walgreens pharmacy 22.00 for 30 day supply no shipping. I also purchase my ageless male from the same location 29.99 for 30 day supply.

I looked at the website and realized that they were ripping people off by requiring automatic reorders after you paid the 10.00 shipping fee for the free bottle.

I checked with the FTC and they said that the company was border line on the laws however were legal in their advertisements. Maybe new laws would be an avenue to look at?

Guest

Let me offer you a way to 35% of future shipments. So instead of receiving one bottle per month you can start with our buy 2 and get 1 free offer today for 79.90 + 6.99 shipping and handling.

That puts 39.95 back in your pocket everything 3 months. So starting today and then every 3 months we will send you a 3 month supply for the price of 2. You always have our 30 day money back guarantee and remember if you are not satisfied all you have to do is call our customer care number at 1-888-2**-**** to cancel anytime and you will not be shipped or billed anything in the future. Would you like to take advantage of this cost savings offer?

Simply by agreeing to that you agreed to autoship.

I am really surprised by the lack of comprehension of people. You have ears and generally there is something between the two of them that allows you to comprehend sound. My suggestion if you don't want autoship from this company is buy in bulk they are not allowed to put you on autoship when you order 9 bottles or more better still buying in bulk gets you the best deal. AND if you can afford that you do have their guarantee which they do follow and will refund you the cost minus shipping which is even better since 9+ bottles of any product they offer is free shipping.

You will say but i want to try it first...

which is fine but do expect that you must agree to something in order to get those free bottles or even some of the lower deals. Nothing on this planet is free not even the air you breathe.

Guest
reply icon Replying to comment of Guest-868993

You either work for New Vitality or sell it from a call center. What you typed is almost verbatim to the script and is required by the sales to use the script verbatim as well.

You seem to know a bit much about this product and how it is sold. If that's the case, then you it's designed to trick people because people don't pay attention that well and a lot of people don't understand what they are saying yes to. Is it partly on the customer's side for blame?

Sure. However, you know as well as I do that it is scripted to be slightly vague in the hopes the person doesn't catch the catch.

Guest
reply icon Replying to comment of Guest-871722

Virtually all companies take advantage of ignorant consumers and "virtually" should probably be taken out of the statement.

View more comments (3)
Anonymous
map-marker Washington, District Of Columbia

Does not tell you they will keep charging you.

I orderd some Super Beta Prostrate and a couple of months later they send me more and charged my credit card. No where on their site do they tell you they are going to do that. I called them and they admit it is not mentioned about renewing. They must get these calls a lot because they offered to give me $20 not to ship back. Its companies like this that give online buying a bad experience. MAJOR RIP OFF STAY AWAY FROM BUYING THERE. I orderd some Super Beta Prostrate and a couple of months later they send me more and charged my credit card. No where on their site do they tell you they are going to do that. I called them and they admit it is not mentioned about renewing. They must get these calls a lot because they offered to give me $20 not to ship back. Its companies like this that give online buying a bad experience.
View full review
Loss:
$80
1 comment
Guest

You obviously did not read what was stated online. They do tell you that you will put on the "Super Saver" program and if you don't want to continue, then you have to call the customer service number (which is provided) and you will be canceled off the program.

Anonymous
map-marker Cayuga, Ontario

Super beta prostate

I bought this for my husband about 4 years ago starting with the free bottle. Decided to continue buying, was able to get the price down to $20. Per bottle by buying half dozen bottles. My husband has been taking it faithfully just a little heads up, plant sterols which is the main ingredient is an amazing cholesterol lowered. And we know this become my husband had an elevated LDL level and was perhaps looking at having to take Lipitor for it. After 6 months of uses beta prostate the lab tests, blood tests showed a significant reduction in his LDL levels which has kept him from being put on meds. Also , any time I asked to have the shipments postponed or stopped they have done this, have also purchased multiple canisters. Of the ruby reds and love the ingredients. p
View full review