Advice to all! Check out the companies you plan to transact with before buying any product EVEN IF you trust the media from which you heard about a vendor!!!
Had I checked out New Vitality first, I never would have ordered from them. All the other complaints are exactly what happened to me! They have charged me 3 times and I only knew about 2 until I investigated it. After my initial order, I like many others canceled within the prescribed time-frame.
When I received another supply 4 months after i canceled, I called CS. They informed me that it was MY misunderstanding and if I would call the whole thing off they would instantly credit me $20, keep the product and call it even. When I went to my C Card people, they informed me of an additional charge of which I never received a product. Total of $170 charges, and they told me they would credit me $20 if I would forget about the whole thing and let the whole thing go?
Then they kept me on hold for 10 minutes for a supervisor. After the wait, he told me none were available and even if there was, they would tell me the same thing he told me. Upon my insistence, he said they would call me back, but could not tell me when. When i asked him what number they would be calling me back on, he didn't know.
Needless to say, i am not getting a call.
I REPEAT...DO NOT DO BUSINESS WITH NEW VITALITY. Even if you like one of their products, their disdain and uncaring flippant attitude towards the customer should not be tolerated by anyone.
Monetary Loss: $170.