emilarthur
map-marker Madison, Wisconsin

Invalid charges to credit card

ordered a trial order to see if there were any benefits from them//1 month later I was checking my bank account/my credit card had another charge from new vitality without my permission// I did not receive any merchandise, nor a phone call from new vitality// who the *** do they think they are/ just running another scam // Just to start charging your credit card for whatever amt they wanted /The tv ad try for shipp and handling only, does not say we are going to start sending a debit amt to your credit card/ I did not authorize any further monies for new vitality

View full review
Loss:
$36
5 comments
Guest

I just deleted my credit card number from my account, I hope that prevents autoship from happening again. Those GD bean counters are always trying to figure out how to make more money. F them!

Guest

@Emilarthur

Every company with trial offers signs you up for future shipments. EVERY ONE. It's why companies give trials. And although the products are extremely overpriced, just as with auto-ship this is true of every company, it's called capitalism. If you don't like it get out and move to socialist Europe, you commie ...(you'll be better off for it though.) The scam of New Vitality is that they specificly take advanatage of the elderly and ethnic minorities (though again alot of companies do, this one just specilizes in it.) It doesn't help either that the products work mainly by placebo effect, although if you knew enough to pay attention to ingrediants you would know that before you bough it (can't believe I almost fell for your bed bug spray commerical, peppermint oil, really? lol that might as well call it scam not scram.)

More importantly than being a scam, New Vitality illegal breaks verbal contracts by saying you have 30 days fom when you get it and they send it out 30 days from the day you place the order (totally ignoring our post strike by-the-way!) If I could get though to the customer service number I'd love to know what department manager Marcus has to say about that...but like any company with a trial that's impossible.

Guest

The moment you say "okay" or "yes" when you are read the autoship program you have authorized new vitality to debit your account. My advice is to listen to what is being said, sometimes its mandatory sometimes it is not.

@Don

I believe some products do as what they say they would not just the night creme (which most people say it burns) so dont be close minded on other products. Virtually all inbound order takers dont make claims saying it WILL work for you. They use clever words like may, most, should, could, help.

@ New Vitality CS rep

Maybe you should mention the hours of cs since they don't really work for most people... Monday to Friday (ONLY) 9:30am to 1:00pm and 1:30pm to 6:00pm which really rules out most customers unless they take a day off to cancel or ask for help. It does make us consumers a little concerned when we cant get a hold of anybody making us feel like New Vitality is a scam as some people think.

Guest

I, too, falsely believed the Night Creme was legitimate advertising. This is just another one of the fake products that don't work.

I avoided the eye area when applying the creme only to wake up each morning with puffy eyes that had become irritated from the creme during the night. The 800 number was just an exercise in stupidity on my part.

After trying for two days and several hours, I called the 631-777-**** number in New York. I wouldn't waste money on any of their products!

Guest

To Emilarthur,

I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.

We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-80*-***-**** and his extension is 1236. I promise that we will do everything possible to make you a happy customer.

Thank you.

Customer Service

Farmingdale NY

United States

View more comments (4)
Anonymous
map-marker Mckinney, Texas

Adertising is a scam they enroll you for monthly shipments

Don't fall their their you pay for shipping only scam. It's not true. You will continue to receive monthly shipments and they will bill your credit card. When you call to cancel, you can't get through but call the line to order and they will answer that line. Imagine that. The girl that answered when I was transferred tried in every way possible to get me to keep my membership. She did not hear a word I said. I finally got rude and demanded to speak with her supervior. She then did cancel but continued to try and sell my while she was cancelling. Unreal!!
View full review
Loss:
$45
Cheng Rrf
map-marker Kearny, New Jersey

New Vitality - Night Skin

I used Night Skin (New Vitality Company)for about two years. I did not see a significant difference in my skin that was worth paying $40.00 a bottle for. I did have a brown spot on my face that is lighter but the Night Skin did not completely fade it. Also I stopped using it because my husband said my face smelled like burnt french fries. I noticed the odor for a while but didn't realize at first that it was the Night Skin. I suppose there is an ingredient in the product that gives it that smell.
View full review
Patricia L Okh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Ana, California

NEW VITALITY---RIP OFF----DON'T BUY

I saw a TV ad about New Vitality... I called and talked to a Rep. about the OFFER...Get a New Vitality Night Lotion for $4.95 shipping and if your don't want the "future" products, just call and cancel... What a joke!! I called and canceled. IT was assured that the account would be cancel, the computer was down...so I e-mailed, too..Guess what.. they still sent out product and charged the account..I mailed back the product..It was rec with in 4 days and it took me to call to get credit.. When they do credit... I am charged the "shipping & handling" RIP OFF A better product is Oil of Olay!!!
View full review
5 comments
Guest

Geez, what have i got my self into. Reading all this comments i wasnt aware of this product.

I guess i didnt do a research on the internet anh im doing it right now!!!

I order a free trial thats not a good thing !!! :upset

Guest

I also ordered this product and was offered the "Super Saver Program" after I gave my credit card number. I said I didn't want to sign up for that program, I just wanted to try the product and order it if I liked it.

The customer service rep told my that wasn't possible.

I could only receive the free trial if I signed up for the "program". If I cancel, due to any legitimate reason, and I find that I've still been charged for the product, I will be very disappointed and will not recommend this to my friends.

Guest

My wife bought this same product and got ripped off as well. She called in and when they charged our checking account after calling and canceling, they said that there was no record of the call, even though we have our wireless bill to prove it. BAD BUSINESS---BAD PRODUCT*** DON'T BUY INTO ALL THE HIPE

Guest

What a joke!!! This is what happened after I talked to both customer Service and a Supervisior.

I had to pay to have an un-opened package mailed back because the post office would just "return to sender" as I was told by the "Supervisor". I am out the $5.60 in shipping back to Farmingdale, but they had the product 15 days and didn't credit back to my card... The big joke is I ask before I placed my order about having this problem...oh no, we don't do that, right...They did!

Beware!!! I have more people with problem with NEW VITALITY..their product and practices :sigh :x :x :(

Guest

To Sarakdolittle,

I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.

We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-80*-***-**** and his extension is 1236. I promise that we will do everything possible to make you a happy customer.

Thank you.

Customer Service

Farmingdale NY

United States

View more comments (4)
Anonymous
map-marker Washington, District Of Columbia

Looking for my refund

I did not recieve my refund for prior item,that was returned in September of 2010. Please contact me at jbetj60@***.com and let me know where my refund is. I tried the Night Skin active cream for my face and did not like it. I then cancelled the order and asked for a refund. The company charged my bank account $54.90 on September 29, 2010. I requested a refund;they said it would take about two weeks. I have yet to recieve my refund. The product is by Dr, Perry, New Vitality 260 Smioth Street Farmingdale Ny 11735.
View full review
1 comment
Guest

I ordered one Night Skin and one Day Skin on Dec. 1.

Just yesterday upon opening my bank account records, I saw I had a charge from New Vitality. Called, they said Day Skin had been shipped to me. I did not order this and said they needed to pull their recording for that day to verify. They said I had to return it and then they would refund, but I had to pay shipping.

Spoke to them about bad business practice, to no avail. So I emailed Dr. Perry and he responded. Is calling the company and said they would be in contact with me.

Will see what happens. Also called the CEO of the radio station where it was advertised, and he also is checking into the company.

Anonymous
map-marker Stockton, California

Night Skin by New Vitality- wear to bed, got on my pillow and burned my eye areas

I purchased a product called Night Skin by the company New Vitality. It does state on the product to avoid applying to eye areas.

I did that. You are supposed to wear it to bed as there is something about the night and sleeping that helps it work better. Even though I avoided putting it near my eyes, wearing it to bed, caused some of it to get onto my pillow. Then of course, my eyes were on my pillow and those areas got badly burned because of the glycolic acid in the product.

This company did not even put a warning label regarding the glycolic acid. This product should be pulled off the market.

They say you notice more youthful skin within a week. Lie- I noticed nothing after two weeks.

View full review
72 comments
Guest

Not putting up their ingredients in writing is the most shameful thing i've ever seen. What real results?

Get a free sample from a company that does NOT hold on to your credit card number and does NOT auto bill you for a next shipment. Try Deep Beneath the Skin Facial Serum by Pumped with Peptides. They simply send you a trail size sample and they never bother you again.

Until, of course I went back to them for an order. Anyways, FREE with no strings is good!

www.pumpedwithpeptides.com

jen

Guest

>

> HLO SIR I JASPREET SINGH CHHABRA PRESIDENT MUKTISAR WELFARE CLUB

> (REGD) NGO PUNJAB 152026 INDIA SIR OURE NGO ACTIVITIESTE FREE MEDICEL

> CAMPS.SLAM AREA PLS. SEND 200. PEC.SKIN CREAM PES. NGO ADDRESS PLS. CHECK

> MY WEBSIDE. WWW.MKSCLUB.WEBS.COM FACEBOOK. MUKTISAr WELFARE CLUB NGO

> ADDRESS. MUKTISAR WELFARE CLUB (R) #1122 RENU PALACE STREET NO.1 BURA

> GUJJAR ROAD MUKTSAR 152026 PUNJAB INDIA 098552****9 08054****70

Guest

I paid 6.99 sh/hdl!!

I called three times.

They hung up three times, but before the third time I spoke to supposedly an assistant(male)instructed him to cancel any future shp's!!!!!!!! Guess what, I received night skin, $61.64 charged to my card without permission!!!!!!! It was a 45 min call!!! I spoke to my lawyer.

He instructed me what I could do. I am not paying shp&ins to return an order I did not order!!!!!

If they want it returned, they will send a shp' label or it will not be returned!!!!!!! :( :( :( :( :( :zzz :(

Guest

Many of the products offered by NBew Vitality are formulated by Roger W. Mason.

Thi sguy is touted by New Vitality as a "renowned research chemist." The truthis that Mason has never been a chemist except to make illegal drugs whcih he has distrubuted though a network of unsuspecting high school an djunion scholl children. He has two fronts for his money ,maundering. They are New Vitality and Young again Products. Read about Mason at www.ethichsabuse.com where his whole sordid, horific criminal histroy is set forth in actual documents culled from the Washington Post, Baltimore Sun and federal court papers.

Fall into this guys trap and you may bever get out.

He is looking for new victims. Do not become one of them.

Guest

I highly recommend the product itself, as well as the Day Skin. I have had excellent results with both.

Several friends have commented on how good my complexion looks, and I can def see a diff. To those folks complaining about burns, you have to apply the product sparingly, and let it dry completely before going to bed, at least 15 minutes. This way it will not transfer to the pillow and get in the eye area.

I strongly caution against calling New Vitality to place orders. I do all my ordering online and it works out just fine.

When you have to call them for anything, it is sell, sell, sell.

Even if you have to call their customer service dept for a problem resolution, they are very pushy about trying to sell you something. Also, if you buy online, there are sometimes deals for $99 for 3 bottles of Night Skin, which is a very good price.

Guest

I copy of part of April on September 4, 2011

"I order a trial night cream for $5.95. Apparently recorded conversation is pointless. I made sure the salesman assured me I wouldn't be obligated to order any more. Not only did they take it upon theirselves to order me something in never ordered, but they also made an account to chage me monthly, without my permission.

It happened to me too. I am still asking Discovercard to get money back for me. Nicole Williams who works for New Vitality told the credit card company that I signed up for that prefer shipment program. It was not true. This is one of the worst things that I have had to deal with.

Guest

One of the worst companies out there. Total scam.

Horrible business practices and horrible place to work. Management are all idiots, particularly in the CS department..

Guest

I ordered night skin because i had melasma on several areas of my face. The product worked great even thought I didn't use it every night as I was supposed to.

I ordered a 3 month supply of the product at a time and soon realized that I would not use it quickly enough for my next shipment. I called to cancel my next shipment and did not have much trouble at all. The rep did try to offer me a delayed shipment and some other options, but in the end, my account was cancelled and he was very nice. I will continue to use this product and when I run out I plan to order some more.

I love the way that my face feels in the morning after I use it and it is much cheaper than the Rx cream that my doc tried to give me. I hope that this was helpful.

Guest

I order a trial night cream for $5.95. Apparently recorded conversation is pointless.

I made sure the salesman assured me I wouldn't be obligated to order any more. Not only did they take it upon theirselves to order me something in never ordered, but they also made an account to chage me monthly, without my permission.

Im sure they've made millions but I tell you, carma is a *** and its a matter of time somebody out there sues this company. I hope ALL their employees end up *** homeless!

Guest

I have rosacea and thought I'd try Night Skin. Since using it I have had fewer outbreaks and have been very happy with my results.

I ordered mine over the internet and have been very happy with the customer service and the product.

If people would read instructions they would have fewer problems and fewer complaints. :)

View more comments (71)
  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7