New Vitality Reviews | newvitality.com @ PissedConsumer

Leslie M Ylw

POOR CUSTOMER SERVICE...CAN'T BE CONTACTED!!!!

Mar 25, 2024

1.0

Original review Mar 25, 2024

Tried calling customer service every other day for three weeks. Always put on hold for more than an hour, I hang up from FRUSTRATION. Tried every number they offer...Same result!!! Tried emailing Customer Service...to no avail... Are they still in business??? Don't know what to think!!!

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Pros:

Used to care about their customers

Cons:

Horrible customer service-none

Preferred solution: I would like to find out the next ship date, for our Ruby Red subscription. Can't seem to be able to do this no matter what I try. ... emailing, calling.

User's recommendation: BE CAREFUL....behavior is not what it used to be AT ALL.

Anonymous

Guest-2780681

Not happy

Aug 16, 2021

1.6

I bought 12 bottles 6 for spouse 6 for me.I ordered them may 20 got them a week or so later.Mom died so I got back home June 15.We both started taking them.aug 14th did not see ANY difference.Call company.They told me I was pasted my 60 days they could do nothing 398.00 5 empty bottles and 7 for the trash.

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User's recommendation: Don’t be taken with theses thieves.

Patrick M Jyq

Super Beta Prostate Advanced caplets have chemical make up that prevents full effect with someone on meds for Barretts syndrome.

May 16, 2021

2.2

The prostate issue comes with age in males. Barretts syndrome can also be age related and 200,000 cases occur annually. The meds prevent stomach acid, something required by the Magnesium Stearate in Prostate Advanced product. Advertisements must alert viewers.

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Loss:

$75

Preferred solution: Full refund

User's recommendation: to save their money and buy something designed to work as claimed.

1 comment

Patrick M Jyq

Jun 15, 2021

I've tried 4 brands of this type product, and see more side effects than positive results. So I've been trying one chemistry at a time without adding components that serve no good. Now my results are functional and not wasting money on pointless adders.

Helpful

Anonymous

Guest-2265354

This place is a scam. Charged me 180.00 for products I never ordered

Nov 04, 2020

1.0

Over charges of 180.00. They are scamming people 94 reviews. Of pure scam. Dont waste your time or hard earned money

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Loss:

$179

Cons:

Deceptive marketing customer service
Untrustworthy
Delay in request for refund

Preferred solution: Full refund

User's recommendation: Stay away from these scammers. This place needs shutdown

mick s Dra

Long Beach, California

CUSTOMER SERVICE SUCKS

Jun 24, 2020

1.0

I tried in vain to CANCEL and get a REFUND on a simple order, then they tried to rope into a monthly subsciption, these jerks just want MONEY it's a horrible run mismanaged company, they SUCK big time.....Stay the *** away

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Loss:

Preferred solution: Full refund

User's recommendation: DO NOT BUY ANYTHING FROM THESE SAD CLOWNS

Anonymous

Guest-1733226

Hiawatha, Kansas

I did not apply for your service

Dec 15, 2019

Please remove my information from your records. I will not be using your services.

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Elaine o Zhe

Unauthorized bank account withdrawal

Sep 20, 2019

1.4

We have notified this company twice that we no longer want the product, but they did an automatic withdrawal from my checking account. I called customer service and was told that they cannot cancel any orders - this was NOT ORDERED! I was told to send the shipment back when it arrives, but we must pay return shipping. Cannot get any satisfaction from customer service.

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Loss:

$122

Reason of review:

Problems with payment

Preferred solution: Full refund

1 comment

Guest-1841978

Mar 23, 2020

Well take it to small claims court and you should win financially.

Helpful

james c Dqn

Cancel

Feb 23, 2019

I've emailed you twice wanting to cancel my husbands account and I've not heard anything back. I've heard that this product can cause prostate cancer

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Loss:

$70

Cons:

Delay in request for refund
Horrible customer service-none

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: cancel my subscription

1 comment

Guest-1841979

Mar 23, 2020

Sue them in small claims court and you should win financially.

Helpful

Anonymous

Guest-1447721

They prey on the elderly

Jan 13, 2019

My dad has some dementia. He tends, at the encouragement of the New Vitality sales people, to place enormous supplement orders, thinking he's "saving money." But often it's either for something he already has, or something he's not going to finish taking, etc. Over the years, we have thrown away literally thousands of bottles of pills, costing us tens of thousands of dollars. I have told the people at New Vitality about this, but of course they refuse to note this in his account. On the contrary, every time he calls them, they continue to aggressively upsell him, pushing him to order huge quantities and more products, etc. Which leaves me to have to return it all. If this continues, I may explore avenues to report them for elder abuse. If you are of sound mind and they have a product you like, that is fine. But keep a close eye on your elderly/vulnerable family members!!

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4 comments

Guest-1841980

Mar 23, 2020

Sue these scammers for sure and win substantially.

Helpful

View more comments (3)

Frank M Kgc

Brentwood, New York

I think its a good product

Jan 08, 2019

I have been taking the Multivescence powder packets for over 5 years and I think they work great. New Vitality has good customer service, they show up on time, etc. When I got a box early, I called and they delayed the next shipment to align with when I ran out of the current product. I have not experienced any of the issues I am seeing by other consumers. The only problem I have experiences is a small % of the packets were solid. They shipped me a new box for free when I called.

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Reason of review:

Good customer service

Anonymous

Guest-1468770

Mcarthur, California

Scamer stole your phone#

Feb 10, 2019

find out why they use your #after hours

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Anonymous

Guest-1292712

Brentwood, New York

New Vitality and NAC Marketing. THE FACTS!

Jun 30, 2018

1.0

Avoid this company if you can. When you call into new vitality to get a "free" bottle of Ageless Male or Superbeta Prostate, you are really calling NAC a sub-par Marketing company in Long Island. They say they will only need your card to charge you shipping and handling which is false. They keep your information on file and save you as a lead. In a few weeks you will start recieving phone calls from their reps claiming to be from their customer loyalty department (really outbound sales department) who want to save you money by offering you 3 month to 2 year shipments! Also they will say that THEY HAVE YOUR INFORMATION FROM YOUR PREVIOUS ORDER!! The "free bottle" actually turns into a monthly autoshipment (Only way to get the free bottle) and the autoshipment allows them to save your information to rebill you or to keep you as a lead for the sales department. Most of the negative reviews and people who were billed on autoship. For the record, they also give "30 day free trials" of New Vitality Powders which of course can only be obtained by agreeing to go on autoshipment. Lastly, ordering through New Vitality (NAC Marketing) is NOT the best way for every customer to get the lowest price on their products. Reps read from scripts which come from management. The scripts have pre determined numbers based on previous pricing, not a flat rate discount, so even if they offer you a year supply (on autoship of course) for $22.00 a bottle, you would be better off going to walmart for $20.00 a bottle and you wont have to wait for it to there. Moral of the story is FREE THINGS ARENT FREE esepcially if its coming from NAC Marketing. If you dont like hearing the same yuppy sales pitch over and over until you give in, avoid buying through NAC.

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Loss:

Reason of review:

Poor customer service

1 comment

Guest-1528052

Jul 28, 2018

same thing happened to me very bad company

Christine M Etv

Brentwood, New York

Avoid this company at all costs - Scam

Aug 22, 2018

I ordered this product for $4.95 for a one month trial. Nowhere in the ad did it say that there would be automatic shipping.

But I continued to get this product at full price. So I called Customer Service back in January, and spoke to a representative, and cancelled my order. However, I continued to receive the product. I tried calling and reaching the company via their website countless times, but was unable to reach anyone.

My credit card company was also unable to reach them! So in March, I returned the current shipment unopened. Since then, I have not received the product, but my credit card has still been billed monthly.

It is now August! I've been scammed!

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Loss:

$550

Cons:

Deceptive marketing customer service
Horrible customer service-none
Customer service

Reason of review:

Poor customer service

Preferred solution: Full refund

Lance R Ewr

Fraudulant Company

Jun 05, 2018

1.0

I saw an ad for a free supplement for $4.96 ship and handling. The ad then said a free trail for a second product. I declined that one. The free shipment came with what I ordered but also the one I declined. This was in April 2018. Then June 4 I received a second, one bottle shipment and an email notifying me of the shipment. I called their customer service and demanded a reversal of all charges that I did not authorize. The c/s reps I spoke with were worthless. They said they could not reverse these unauthorized charges. I called my credit card company to dispute. I discovered that New vitality or their Shape Fit subsidiary in Texas has charged me $96.74 twice and $89.12 for the second product I never ordered. I have ordered Super Beta Prostate from this company. When it runs out, I will find a different supplier for a similar product. This is a company that engages in theft. They skate under the law with their negative 14 day opt out. New Vitality is a scammer.

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Cons:

Horrible customer service

Reason of review:

Problems with payment

Gary H Vym

Online con artists

Aug 04, 2018

I made an order with these people then started with all the free products and discounted stuff. I agreed to a couple of these offers but then they send products again the next month billing my credit card at full price without my consent. I’ll never do business with these crooks again. Online scam artists is what they are.

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Terry L Fql

Looking for pills

May 22, 2018

1.0

I'm not pissed just looking for my order ordered prostate pills and they didn't come address is Terry Lambert PO Box 24 Lake George Michigan 48633

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Reason of review:

Problem with delivery

Contact Information

Website:

newvitality.com

Mailing Address:

63 Oser Avenue

Hauppauge, New York 11788

United States

Phone:

(800) 675-5956

Contact New Vitality Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

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About

Summary

New Vitality was established in 1993. The company provides goods from such famous brands as Gluten Free Pantry, Kinninnick, Ener-G, El Peto, Bob's Red Mill, Cybros, etc. New Vitality helps its customers to solve problems with health like cardiovascular issues, immune support, men's and women's health, blood sugar, digestive health etc. Women may as well enjoy a wide range of products of skin care, anti-wrinkle, hair and personal care, skin vitamins and much more. New Vitality also provides a great selection of vitamin supplements that are made from safe, pure ingredients. One can find also products for pet health. The company provides all goods with a 30 day money back or product exchange guarantee.

New Vitality is ranked 234 out of 709 in Vitamins and Supplements category

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Top New Vitality Reviews

"POOR CUSTOMER SERVICE...CAN'T BE CONTACTED!!!!"

POOR CUSTOMER SERVICE...CAN'T BE CONTACTED!!!!

Not happy

Super Beta Prostate Advanced caplets have chemical make up that prevents full effect with someone on meds for Barretts syndrome.

This place is a scam. Charged me 180.00 for products I never ordered

CUSTOMER SERVICE SUCKS

I did not apply for your service

Unauthorized bank account withdrawal

Cancel

They prey on the elderly

I think its a good product

Scamer stole your phone#

New Vitality and NAC Marketing. THE FACTS!

Avoid this company at all costs - Scam

Fraudulant Company

Online con artists

Looking for pills

About

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